SVS and Service Value Chain (ITIL4)
Components of the SVS
5 components of the SVS:
guiding principles
governance
service value chain
management practices
continual improvement
Further details on the components of the SVS
Guiding principles of the SVS:
universal recommendations guiding service management
Governance of the SVS:
mechanisms for evaluation , direction , and control of activities ,
to align them with strategic objectives .
Service value chain of the SVS:
set of activities leading from demand to value delivery
Typical activities of the service value chain
Typical recommended activities in the service value chain:
Plan
Improve
Engage : create collaborative relationships
Design and transition
Obtain or build
Deliver and support